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Welcome to Michelle London! By using our website and purchasing our products, you agree to the following terms and conditions. Please read them carefully before placing an order.
1. Product Information
Our candles, wax melts, fragrances, and accessories are hand-crafted in small batches. As such, slight variations in color, scent strength, and appearance may occur. We strive to provide accurate descriptions and images of all products, but they may not reflect every detail due to the nature of handmade items.
2. Ordering and Payment
All orders must be paid in full at the time of purchase. We accept major credit cards and other payment methods as displayed at checkout. Prices are subject to change without notice.
3. Shipping and Delivery
We aim to ship orders within 3-5 business days of purchase. Delivery times may vary depending on the shipping method and destination. Michelle London is not responsible for delays caused by shipping carriers or customs.
4. Returns and Refunds
Due to the handmade and personal nature of our products, we do not accept returns or exchanges unless the item is defective or damaged upon arrival. If you receive a damaged product, please contact us within 7 days of delivery with your order number and a photo of the issue. We will work with you to provide a replacement or refund.
5. Use of Products
All of our products are intended for personal use only. Please follow all safety instructions included with your purchase, especially for candles and fragrance products. Michelle London is not liable for any injury or damage caused by misuse or improper handling of our products.
6. Privacy Policy
We value your privacy and take appropriate steps to protect your personal information. For details, please refer to our Privacy Policy.
7. Intellectual Property
All content, including product descriptions, images, and branding on this website, is the intellectual property of Michelle London and may not be used or reproduced without permission.
8. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time. Changes will take effect immediately upon posting on this page.
9. Contact Us
If you have any questions about these terms, please contact us at michellelondonco@yahoo.com
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